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Apple’s Yosemite Doesn’t Work With Exchange On Multiple Macs

Apple’s Yosemite Doesn’t Work With Exchange On Multiple Macs

And Apple’s technical support doesn’t know why.

I’ve been a Mac since Oct. 11, 2007. In that time, I’ve made a lot of pronouncements about how well Macs work. But today, Nov. 6, 2014, I am ANGRY to report that Apple has completely screwed the pooch when it comes to Exchange working in Mac Mail on multiple Macs. It flat does not work.

INTERNET ACCOUNTS

When one creates an Exchange account on one Mac, say an iMac, and does it in Mac Mail, it works fine.

When one opens their Mail client on a second machine, say a MacBook Pro or a MacBook Air, a dialogue message pops up saying the password, which was entered correctly on the first machine, is wrong. What is wrong, instead, is that in the Username fields on the second and third machines, the @domain.com portion doesn’t come across so the two machines perpetually are looking for just the user name on the account, not the entire username@domain.com.  Screen Shot 2014-11-06 at 6.48.17 AM

As long one doesn’t try to use Exchange on multiple machines, which is the very idea and premise for it, it works on the one machine.

APPLE CARE

The guys at Apple Care have spent more than an hour with me noting this issue. They say that it can’t be something wrong with Internet Accounts, that it has to be an Exchange issue, which of course, since it’s a Microsuck creation, they don’t support. But it’s their system of Internet Accounts that precludes one from being able to set the email account up on the three machines without it being stuck in the Cloud portion of the OS, therefore making this an Apple issue, not an Exchange issue. Screen Shot 2014-11-06 at 6.49.55 AM

BETA

The two machines that it’s not working correctly on both had Yosemite Beta on them. I did a reload of Yosemite on the MacBook Pro last night and tried it fresh this morning.  It’s not a Yosemite Beta issue, and not one that was remedied when Apple issued Beta Seed 1 on Tuesday night, either.

I’m about to call my Exchange provider and switch the account back to a simple IMAP account. Apple is apparently unable to handle an Exchange account on multiple machines in Yosemite.

If you have Exchange and are considering upgrading to Yosemite from Mavericks and you run the same account on multiple machines, I suggest you wait till Apple gets it’s stuff together and hopefully fixes this dramatic business interruption.

BTW, Exchange is working on the iPhone and iPad along with the iMac. But when it gets to the other two Macs, forget it.

 

AT&T Network Resetting in Montgomery, AL

AT&T Network Resetting in Montgomery, AL

UPDATE May 31, 2014: A rep from AT&T via Twitter said thanks and this post had been a great help. I’m glad it was. I spend a lot of money, too much money, every month with AT&T.  Glad an outsider could help them fix an issue. Screen Shot 2014-05-31 at 7.38.21 PM

Last night I posted a thread about not being able to text photos via iMessage to my mom and sister in Montgomery, AL. They both have iPhones and are on AT&T.

To his credit, George from AT&T responded via Twitter and then put me on the phone with an operator who literally wanted to “Axe” me a few questions.  (Really? You’d figure internal screening and training would have put a stop to this.)

Back to the problem. For more than three weeks now photos have not been going thru to AT&T iPhones in Montgomery and I have figured out why, not by talking to AT&T, who says their systems are working fine, but through talking to three different people at Apple.

RESET NETWORK SETTINGSAT&T network resetting

Apparently, AT&T has done something lately to their network in Montgomery, AL which is precluding photos from outside the city to come thru. I’ve had others from around the country try to text into the Capital City and received the same results.  I tried this with another iPhone user in Montgomery, this one using Verizon, and the photo went straight thru.

To remedy the problem, go to Settings > General> and then all the way down to RESET > and then down to RESET NETWORK SETTINGS. Tap that setting and follow the prompts. The phone will then reconnect with the towers in Montgomery and on my mom’s phone, she can once again receive photos via iMessage from outside of Montgomery.

 

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Apple, What’s Up With Sending Photos In iMessage?

Apple, What’s Up With Sending Photos In iMessage?

UPDATE: I’ve isolated the issue tonight–it’s photos sent via text to Montgomery, Alabama that are not going thru. My mom and my sister, in particular, both on iPhones, both on AT&T in Montgomery, which suggests to me this isn’t an Apple issue, it’s an AT&T problem. 

UPDATE May 28, 2014 10:28 a.m.— I spent 15 minutes on the phone with an AT&T rep last night who tried to say it was my phone that was making it so I couldn’t send pics via iMessage to my mom and sister in Montgomery, AL, however, I had four other people try to do the same thing and they wouldn’t go thru.  Now on the phone with Apple Care.

UPDATE May 28, 10:31 a.m. — And after waiting on the phone for five minutes, Apple Care hung up without ever talking to anyone.  Second call now.

 

For about three weeks now, whenever I send a photo via iMessage on the iMac, iPhone and even iPad, most of the time I get a red circle with an exclamation point in the middle that says my photo didn’t send. But if I check another device, it has.Screen Shot 2014-05-27 at 9.08.13 PM

Apple, what’s up with this?

As weird as it sounds, when a person shows that they’ve read the message sent with the photos, the red dots go away. Weirder still, is they sent to my other devices.

But they did not go to the person I sent them to.

Apple, this is a very strange problem and it’s gone on for a couple of weeks now. What’s up?

 

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10.9.2 Mavericks Mail crashing repeatedly, Email from Contacts Going Automatically to Trash

10.9.2 Mavericks Mail crashing repeatedly, Email from Contacts Going Automatically to Trash

Apple, we have a problem.

Image representing Apple as depicted in CrunchBase

Image via CrunchBase

I have had multiple Mail crashes today and emails coming from Contacts are going straight to Trash. All this while running the updated 10.9.2.

Yesterday, I also had a bizarre issue with Excel. It wouldn’t open and kept crashing. Word did the same thing.  I was finally able to get into a stable-running session with PowerPoint and do an update, which corrected the problem.

These are the major issues of note so far about 10.9.2.  I’ve not tried to use AirPlay like all the other complaints.  These two issues have been significant enough for me.

 

 

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Being Wooed By FileMaker Pro 13 And Liking It

Earlier today I posted about FileMaker Pro 13 Advanced and how much I was enjoying working with it. I also noted an issue I’d been having with my computer going to sleep and then the files I’d built on it not being available on my iPad and iPhone.

Well, I think I’ve resolved that issue, and you can read about it in the earlier post.

But this post is about how I’m being wooed by FileMaker Pro during my 30-day trial period. And I like it.

Email Solicitations

Let’s face it, when most software companies are trying to get you to buy their product, their emails can be pretty annoying. So far I’ve received about four or five from File Maker Pro and I’ve yet to be bothered by any of them.

The first one I sent took some navigating to find out about how much they were going to charge for their monthly/annual services, but another one came along about 30 minutes to an hour later and fixed that.

Resource Center

And then just now I got this very simple, to-the-point email about how to get to their Resource Center. Basically it says, “We want you to get the full experience, so here’s access to our resource center to help you while you’re test driving.”

Now that’s helpful. Not too pushy. Not too pressured.  Just right.

FileMaker Pro 13 Resource Center

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FileMaker Pro 13 Projects Issue – iPad Won’t Connect When iMac Asleep

FileMaker Pro 13 Projects Issue – iPad Won’t Connect When iMac Asleep 

I’m using the trial of FileMaker Pro 13 to test a new project management system for my Macs, iPad and iPhone. The only issue with it I’ve found so far is when the iMac goes to sleep because of Mavericks’ Energy Saver settings in System Preferences. But I really like the ability to check on my projects, make notes of tasks, and then track my progress through the process of developing them. Here’s a review of the product and a tutorial for setting up sharing to mobile devices.FileMaker Pro 13

FileMaker Pro 13

Before I go into the problem I’m having, let me first talk about FileMaker Pro 13.  I’ve been a Bento user off and on for about five years now. It priced at $49 or a threshold very reasonable to get into and it was quite useful as a database management system for my needs. There was even an app for iPhone/iPad and from time-to-time I used them. Then, in September 2013, FileMaker killed off Bento and even though I’ve paid for Bento and had the iPhone/iPad apps, when I got a new iPad at Christmas I tried to migrate the app onto it and it would not. It’s dead. I have issues with that, but that’s not germane to this post.

So FileMaker is offering 30-day trials of FileMaker 13 in various versions on its site. They’ve even begun a year-long subscription model, very much like Adobe uses for Creative Cloud–but it’s a one-time, (for FileMaker Pro 13 Advanced) of $180 price per year, not staggered out monthly like it could have been so it’s easier on the pockets of the smaller business owner. (FileMaker Pro has a $9/month option). Otherwise, one can flat out buy the product.

FileMaker Pro 13 Pricing

Now I chose to use FileMaker Pro Advanced because when I invest in a product I go for as much muscle as I can afford and might need so I’m not looking back and wishing for an upgrade later. With software and computers, that just seems to be the best strategy to live by.

Getting Started

There are some tutorials that come with FMP 13. Lynda.com is still running FMP 12 lessons and I’ve not seen anything for 13 yet. I suppose that’s in the works.

My Projects

There is a great template that comes with FMP 13 that allows the creation of a management system for projects. It was easy to set up. And, because of it being FMP 13 advanced, apparently there’s a server setting inside that allows me to push the file for this out to my iPad and iPhone so that I can check or make updates to projects over there, too.

UPDATE: I forgot to include a screen of how easy projects are to manage:

FileMaker Pro 13 projects screen

To take my Projects file and make it available to my iPad and iPhone, I apparently still have to be on my WiFi to share it, so I’m doubtful it’s going to work when I’m not home. I’m hopeful it will, but I’m not seeing how that’s going to work. It would seem critical that it would work away from my IP.  That’s a test for later today.  But here’s how to set it up so it works here.

One the project is ready for sharing to iPad or iPhone, go to File > Sharing > Share with FileMaker Clients … and then pull up the following dialogue box:

FMP 13 Filesharing screen

 

This works great.  Except for one issue with Mavericks.

The Problem – Energy Saver and App Nap

As has been noted before, an issue occurs with saving to hard drives on the iMac in Mavericks when the settings in Energy Saver get too far away from their factory defaults. A very odd, “error -50” dialogue box begins to appear when one tries to write, particularly to G-Drives, which of course, are critical for storing video.  As one doing graphics, video and books for iPad, you can see how this would become a problem fast–not being able to save to a drive. 

Last night, when my computer had gone to sleep, I could not connect to the iPhone or iPad.

FMP 13 Host Not Available on iPhone

So, while it’s great that I can have my projects available on iPhone/iPad, there’s a problem with my host. I don’t plan to go out and buy a dedicated server right now to host this, nor pay the additional money to FileMaker to get the FMP Server software loaded, too. A version of that comes in FMP 13 Advanced, which I have already. So the issue then is how to keep the server on the iMac operational.

Possible Solutions

Already this morning I’m trying some new settings in Energy Saver, and one in FMP.

For starters, I’ve changed the setting on my hard drive so that it never goes to sleep. I’d had this on before, with “Put hard disks to sleep when possible” being unchecked before, and that’s when I got the error -50 messages. Hopefully, that was just because I’d unchecked the PHDTSWP box, and not because of “computer sleep.”

Sleep set to NEVER.

I also did a little more investigating and did one other thing. I turned off App Nap in FMP13 so that it theoretically won’t “go to sleep.”

To get to this setting, I opened Applications, then hit CMD+i on the icon in the list and up popped the window below.

As you can see, I have checked “Prevent App Nap.”

Prevent App Nap

And so the  experiment is on today to discover if these changes will keep the app available on the iPhone/iPad regardless of what is happening on the iMac. If this works, and I will make updates, I will also experiment to see if the Prevent App Nap or the Energy Saver settings were the key.

FileMaker Pro

I’m pleased with the over all functionality of FileMaker Pro.  When the trial is over, I’ll probably invest in the product.  I have a couple of clients that already have been sparked about the potential it has for their own data management.  And yes, I realize it can do a lot more than what I’m using it to do so far, but setting up a project management system that works on my iPad/iPhone when I’m out and about will be quite beneficial.

 

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Back Up Storage–RUN from ZIPCLOUD-Consumer Alert-Do NOT Use Them

Back Up Storage–RUN from ZIPCLOUD-Consumer Alert-Do NOT Use Them

I blame Mac | Life for pushing ZipCloud onto Mac users. I use Dropbox and I’ve tried Bitcasa, too, (GOD, Stay way away from them and do NOT download their app because you cannot get it back off your machine!!!)

The ads for ZipCloud probably were in MacWorld, too, but damn, this is one thing I wish I’d NEVER tried out.

ZipCloud starts off innocent enough. They tell you you can buy into different levels of their services, starting with a basic amount. Then they bombard you with offers to upgrade.

I didn’t like how the service performed. It was cumbersome. I couldn’t figure out really how to use it. ZipCloud does NOT work as smoothly as Dropbox. Little else does. And so I cancelled their services.

Well, that was in October.

I was floored when I kept getting emails from them saying “we haven’t heard from you in awhile.” Well no, I CANCELLED your asses.  When I do that, I don’t plan on you hearing from me and I don’t want to hear from you, either.

But that message came again and again and again.

In this Nov. 10, 2013 email, Jamie Heatherton says it’s been a long time since we last spoke. We haven’t EVER spoken to each other. Hello.

Screen Shot 2013-12-09 at 9.01.38 AM

In fact, I have no intention of ever speaking to Jamie. I cancelled their service.  It SUCKS.

So, today, I’ve apparently been pushed upstairs to the C-Suite.

ZipCloud SUCKS

ZipCloud SUCKS

Guess what, I won’t be taking advantage of their extended Cyber Monday offer, either. ZipCloud Sucks. Their service SUCKs. Their Customer Service Sucks.  Their push marketing Sucks. ZipCloud SUCKS.

So I also ask Mac | Life and MacWorld to more carefully look at what they’re endorsing. ZipCloud has been a major pain in the ass and it hasn’t gone away yet.

And finally, today, it’s time to apply RULES to them in Mail.  Why? Because ZipCloud sucks.

I don’t like to sound off on a company like this, not on our business site, but ZipCloud should have stopped with their BS MONTHS ago and they have continued.

When I went in and cancelled their account, they didn’t even understand that. Instead I got this first email:

Cancel ZipCloud Email 1

Cancel ZipCloud Email 1

 

And then, after I sent them the above email, CLEARLY saying to cancel my service and issue me a refund, the next day I got an email that said this:

Do NOT use ZipCloud. They SUCK.

Do NOT use ZipCloud. They SUCK.

 

And the emails continue…..

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A Word About RAM MacBook Pro

A Word About RAM MacBook Pro

I have one of the last 17-inch MacBook Pros, with 2.4 GHz, Intel Core i7.  It came with 4 GBs of RAM, and for what we do making books for iPad and the videos that go into them with Adobe After Effects, Audition and Premier Pro CC, RAM is in demand.

A few months ago, I ordered an 8 GB ram card from Crucial to soup up the MBP. Installing the card was sort of easy, just undo the 10 screws on the bottom, pop out the old 2 GB cards and then pop in the Crucial card and onward. Except I actually had trouble seating the Crucial card and wound up getting a Genius at Henderson & Knox to seat it right.

Then, this summer, in discussions with Jamaal Jackson at Reel3Media.com, he said I could up the MBP up to 16 GBs. I questioned that announcement, but he said, “Google it!”  I did, and yes, you can pump a MBP up to 16 GBs of RAM. Crucial RAM Sticks 8 GBs

So a few weeks ago, not wanting to wait for Crucial to make a delivery and headed out of town, I stopped in at Fry’s in Dallas and bought a new 8 GB stick, but this one was made by Corsair.  After seating it myself again, the MBP started beeping at me — three beeps over and over is a signal that you have a RAM issue — and I never really could get the thing to work right.

Last night, I went to the Apple Store at Northpark Mall in Dallas, and Taylor, one of the geniuses there took my MBP to the back after I explained the issue. For what should have taken about two minutes, it lasted for about 10-15 and apparently in that time, he did some testing for me.

What he came back and said is that he, as a Genius, recommends the Crucial cards and NOT the Corsair sticks.  Of course, I could pay Apple $200 for their cards, but hey, Crucial is like $80, and Corsair was about $75.  Why not the Corsairs? He says the boards on them are a “little thicker” than the Crucial cards so when you put the thicker one in the top slot, it can pop out when the bottom one is thinner. So, he said he put the Crucial card on top.  He said if there are other issues, that I should scrap the Corsair and go with another Crucial card.

So, I recommend if you’re going to upgrade RAM on your MacBook Pro, it’s recommended that you use Crucial sticks, not Corsair.

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Things We’re Hoping For In iBooks Author 3.0

Things We’re Hoping For In iBooks Author 3.0

On Oct. 22, Tuesday of next week, fellow Auburn graduate Tim Cook is slated to take the stage to reveal all that’s new with Apple and as usual, that is primarily going to focus on new iPads, MacBook Pros, the Mac Pro and the new OS X version called Mavericks. What he also likely will do is include a reference to books for iPad and iBooks Author, but those announcements and presentations often seem like he’s either got to get to the rest room or his car is double parked out on the street and he has to leave.  Sadly, we truly wish Apple was going to place more of a priority on books for iPad as they truly are the way of the future and the best digital learning tool available for kids of all ages in existence.

So in Tuesday’s announcement, we’re hoping for some announcements about improvements to the free software that can be used to make books for iPad.  Ultimately, we’d like to see these three things in iBooks Author 3.0.

1. Ability to change the background color in images v. galleries-Presently, when one loads a photo image into a book for iPad and sets it so that it can be tapped and expanded to the 2048 x 1536 pixel range of the screen, depending on how large the image is, it is going to display on a white background. Apple has said over the phone that this is largely done because images can be .pdfs and they think those display better against a white background, but in a world where not everything is that simple, we really wish they’d add one more button or tick box to change this presentation feature. We have a client right now who is insistent that images in his work should appear on a black background and the only way to try to trick iBooks Author into doing that is to make all images one-image galleries, and well, that’s not working out real well because the software also names the images as galleries when there’s really only one image.

2. Ability to leave social note thread discussions within a book-Social discussions within a group project are the way of the future. Already Apple has added “share” functionality within books for iPad, but we think it should be expanded so that teachers, authors, and classmates can all leave live notes right there in a group discussion in context to the pages where they’re happening. This would open an entirely wider array of functionality and effectiveness in discussions.

3. Ability to read books for iPad on any mobile device, not just on Mavericks Macs and iPads-Think Quicktime here. It works on any computer platform. That’s what’s needed for books for iPad that presently only work on the iPad or iPad mini. At the announcement, Apple is going to say that these books for iPad now will work in the new desktop operating system Mavericks, but what is really needed is a common platform that will make them available on a Kindle, Nook, Nexus 7, Surface, PC, ANYTHING.  The 3D imagery, the interactive widgets, all of the stuff that sets books for iPad apart from the horrifically limited functionality of EPUB 2.0.1 and EPUB 3.0 need to be made available in a Quicktime-type of widget/app that can be loaded onto these other platforms. Apple would significantly expand its revenue base for the sale of these books and capture a greater share of the book market.  It makes absolutely no sense at all to keep this as an Apple-limited product.

Will any of this come about Tuesday? We can only hope.  And Tim Cook, when you talk about books for iPad and iBooks Author, please, slow down a bit. All the other stuff is cool, but there are those of us out here in the wilderness who are forging a path to the future with these great tools and we think they deserve a lot more time and attention.

EDITORS NOTE: Last Friday in San Antonio, I gave a presentation about books for iPad that you can download for free and see some of the cool 3D images, puzzles, interactive timelines, and tools I reference above. If you need these made for your own classes, schools, or companies, please give me a call today at 214-364-7240.  A copy of my presentation is available for download from a public link on Dropbox.

 

 

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Don’t Use WD Unlocker on a Mac with Mountain Lion

Don’t Use WD Unlocker on a Mac with Mountain Lion

Error message trying to start Aperture with on a drive with WD Unlocker

Error message trying to start Aperture with on a drive with WD Unlocker

When I bought my 2 TB Western Digital external hard drive a few months back it came with a new feature that made a lot of sense–WD Unlocker, which allowed me to password protect the drive in case I ever left it somewhere or someone stole it.

Well, what I didn’t know is that when hard drives on a Mac go to sleep, they shut off the password protection on the external drive and until you go through the password process again, it does not work. And, I’ve been getting these -50 error messages from my Mac ever since. A call to Apple Care recommended resetting the Power Saving features of my Mac back to the factory settings, but I am here and then step away from the Mac all day long and the factory settings really aren’t acceptable.

Worse still, is that my 800 GB Aperture Library is on this one drive, too.  And once it goes to sleep, and you try restarting Aperture, chances are high you’re going to get an error message. (See above.)

I’m sorry, but this really isn’t acceptable, either on the part of WD or Apple.  To their credit, Apple tried to help me fix this. I’ve searched Google a couple times about WD Unlocker and there’s just not that much out there.

So here’s the solution I’m adopting. Right now, I’m two hours into what said was a four-hour transfer–even using a USB 3.0 connector and sending it to a G-Drive running thru Thunderbolt, it’s still taking five to six hours to transfer the 800 GBs.

When that process is complete, I’m going to reformat the external drive and start over.  This is taking far too much time to do, but in the long run, it’s going to save me a ton of time. Getting to the back of an iMac every time my machine goes to sleep has become a royal pain, not to mention an unnecessary one.

WD, you need to work out with Apple to resolve this.  The whole thing with Aperture has been more than I should have had to deal with and I count this as your fault.

There also doesn’t appear to be anyway to simply turn the PWD thing off. Your instructions for that are not easy to understand.

So if you’re out there and wondering should you install WD Unlocker on your external drive, my recommendation is don’t, unless you have tons of time to waste and like -50 error messages.

(The second image is what I get now when I try to delete a file off the drive.)  And this message is presenting even after I’ve gone thru and unlocked the hard drive once again.

 

-50 error message on a Mac because of WD Unlocker

-50 error message on a Mac because of WD Unlockerth

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