External Hard Drive (error code -50)
I have two G-Drives I used for video editing. One is a 2 TB drive and the other is a 4 TB drive. Both are critical to the work done here at Claxton Creative and both lately have generated error code -50 messages.
When it happened on the 2 TB a few weeks ago, I ran Disk Utilities on my 27-inch iMac and ultimately reformatted the disk after moving all of it’s contents over to my new 4 TB drive. I bought the 2 TB unit about a year ago. The 4 TB a month ago.
Today I began doing some video editing for a client and tried to save the project to the 4 TB. It wouldn’t work.
Naturally, I began to get anxious. How in the world?!?!?
So after searching the forums and boards for about 20 minutes I just called Apple Care.
One of the first things we did was go to Energy Settings under the Apple and Preferences and turned the settings for putting hard disks to sleep back on. I had previously turned this off cos it’s frustrating to wait some times for the disks to fire back up when I’ve been working a while and all of the sudden need to save.
EMPHASIS ADDED: It appears that while I had instructed my iMac to not allow the external drive to shut down, it was doing so by design regardless, and that is what was casing the conflict.
Well, we did that, then rebooted the computer and all of a sudden, I was able to save to the 4 TB again.
Before calling Apple Care, I had run Disk Utility on the 4 TB and it was fine.
I got kicked up to a second-level support member and talked through a few other things, but ultimately, it appears things are working again.