AT&T Network Resetting in Montgomery, AL

AT&T Network Resetting in Montgomery, AL

UPDATE May 31, 2014: A rep from AT&T via Twitter said thanks and this post had been a great help. I’m glad it was. I spend a lot of money, too much money, every month with AT&T.  Glad an outsider could help them fix an issue. Screen Shot 2014-05-31 at 7.38.21 PM

Last night I posted a thread about not being able to text photos via iMessage to my mom and sister in Montgomery, AL. They both have iPhones and are on AT&T.

To his credit, George from AT&T responded via Twitter and then put me on the phone with an operator who literally wanted to “Axe” me a few questions.  (Really? You’d figure internal screening and training would have put a stop to this.)

Back to the problem. For more than three weeks now photos have not been going thru to AT&T iPhones in Montgomery and I have figured out why, not by talking to AT&T, who says their systems are working fine, but through talking to three different people at Apple.

RESET NETWORK SETTINGSAT&T network resetting

Apparently, AT&T has done something lately to their network in Montgomery, AL which is precluding photos from outside the city to come thru. I’ve had others from around the country try to text into the Capital City and received the same results.  I tried this with another iPhone user in Montgomery, this one using Verizon, and the photo went straight thru.

To remedy the problem, go to Settings > General> and then all the way down to RESET > and then down to RESET NETWORK SETTINGS. Tap that setting and follow the prompts. The phone will then reconnect with the towers in Montgomery and on my mom’s phone, she can once again receive photos via iMessage from outside of Montgomery.

 

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